Johnson Controls Capital accelerates global operations
2 years
time cut to minutes
With a legacy spanning over 140 years, Johnson Controls has evolved into one of the world’s most advanced building infrastructure technology companies. Johnson Controls Capital serves as the captive finance business for Johnson Controls International, providing flexible financing solutions.
In today’s competitive market, Johnson Controls Capital recognized that their customers needed more than just financing. They needed options that would allow them to optimize their capital budgets and accomplish multiple infrastructure projects simultaneously. However, their legacy processes were creating barriers to delivering fast, flexible service their customers demanded.
STAY CONNECTED
Get the latest articles
delivered to your inbox
The issues faced by the customer
- Time-intensive manual processes: Every proposal and contract required hours of manual work. Staff had to create documents from scratch using spreadsheets, manually input data, and copy-paste information between different systems.
- Inefficient document creation: The team relied on basic spreadsheets and had to recreate documents for every transaction. This process was not only time-consuming but also prone to errors and inconsistencies.
- Limited scalability: The manual processes made it nearly impossible to scale operations. New employees required three months of training before they could independently send out contracts, creating significant onboarding delays.
- Poor sales team relationships: The slow turnaround time was frustrating sales representatives and negatively impacting customer relationships. Long delays between proposal requests and delivery were becoming a hindrance.
- Poor data visibility: Siloed systems limited real-time, asset-level visibility and reporting.
- Geographic limitations: The existing system couldn’t support multi-country operations with different currencies and regulatory requirements, limiting growth opportunities.
The Odessa solution
Odessa provided Johnson Controls Capital with a comprehensive lease and loan management platform that addressed every aspect of their operational challenges:
Complete workflow integration
A single unified system that handles everything, from proposals to final contracts, eliminating manual handoffs and creates a true “one-stop shop” for all operations.
Advanced document automation
The Odessa platform automatically generates all necessary documents with all calculations and formatting handled by the system.
Rapid processing capabilities
The team can now complete tasks that previously took hours in just minutes.
Intuitive user interface
Odessa’s user-friendly design has significantly reduced the learning curve, allowing new employees to adapt and learn quickly, increasing productivity.
Global scalability
The platform supports multi-country operations with different currencies, languages, and regulatory requirements enabling rapid international expansion.
How Odessa implemented the solution
The implementation process was carefully managed across three key phases:
- Planning phase: The team worked closely with Johnson Controls Capital to understand their specific requirements, existing processes, and growth objectives.
- Integration phase: The technical integration process was executed in a way to ensure robust connectivity with existing systems while maintaining data integrity and security standards.
- Go-live and optimization: After deployment, ongoing support focused on optimizing the system’s performance and tailoring features to Johnson Controls Capital’s workflows and documentation needs.
- Results and ongoing partnership: Since implementation, the partnership has continued with regular feedback loops, driving both immediate improvements and long-term enhancements.
The impact
The implementation has delivered remarkable results:
Speed improvement:
Proposal turnaround reduced from hours to under one minute.
Customer satisfaction:
Fast approvals have led to increased customer satisfaction.
Global expansion:
Successfully expanded operations to 12 countries in just two years.
Sales team relations:
Significantly improved relationships with sales representatives due to rapid response times.
Inside the transformation
Conclusion
By partnering with Odessa, Johnson Controls Capital transformed its legacy workflows into a fast, scalable, and globally compliant financing operation. Proposals now take under a minute, and the organization has grown into 12 countries in just two years. This continuous collaboration ensures they’re well positioned to meet future market demands with speed and precision.
